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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Care Quality Commission |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
26 March 2025
Closed
Estimated Value
£2,261,782.12
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| Release Date: | 4 April 2025 |
| Application Deadline: | 26 March 2025 |
| Contract Start Date: | 31 March 2025 |
| Contract End Date: | 31 March 2029 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540 |
| Notice Reference: | c5720778-4568-4046-a52e-36291de66199-838517 |
View Original Notice
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Awarded to
| Award value: | £2,261,782.12 |
| Award decision date: | 28 March 2025 |
| Award status: | Active |
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018
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