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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Department for Work and Pensions |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £1,441,000 |
| Release Date: | 6 April 2022 |
| Application Deadline: | 16 February 2022 |
| Contract Start Date: | 31 March 2022 |
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Awarded to
| Award value: | £1,441,000 |
| Award decision date: | 16 February 2022 |
| Award status: | Active |
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE). Additional information: Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.
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Pipeline status
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Application Deadline
16 February 2022
Closed
Estimated Value
£1,441,000
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| 31 March 2023 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-b5fd17-9fb49892-9cfd-49c2-aafe-ca71dc5e2d23 |
| Notice Reference: | 7e6b34fc-ea64-433c-9fdd-c19b54d6dd9a-525579 |