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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | HAMPSHIRE COUNTY COUNCIL |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
21 March 2022
Closed
Estimated Value
£175,000
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| £175,000 |
| Release Date: | 13 April 2022 |
| Application Deadline: | 21 March 2022 |
| Contract Start Date: | 30 March 2022 |
| Contract End Date: | 30 March 2024 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404 |
| Notice Reference: | 96066950-4095-4131-922b-847dd8ac566f-525582 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £175,000 |
| Award decision date: | 22 March 2022 |
| Award status: | Active |
Hampshire County Council receives circa 3000 FOI/SARs requests and Complaints annually. Currently these requests are logged onto Access databases and spreadsheets. The Authority wishes to streamline and automate the management of requests and complaints with a view to improving compliance, decreasing case time and reducing the administrative burden of receiving and distributing these requests. HCC needs a more "systemised", less manual solution that logs requests and then automatically reminds users that a response is required. The system needs to be configurable to follow HCC workflows for the administration of different types of information request. As the system will contain personal data it needs to be secure, hosted in the UK and must be supported.
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