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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | The Guinness Partnership Ltd |
| Main Category: | Services |
| Procurement Method: | Restricted procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £1,260,000 |
| Release Date: | 23 May 2022 |
| Application Deadline: | 28 June 2022 |
| Contract Start Date: | 19 January 2023 |
All 3 notices for this procurement, oldest first.
Contact Management
Contact Management
Contact Management
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
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Awarded to
| Award value: | £2,373,431 |
| Award decision date: | 21 December 2022 |
| Award status: | Active |
Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Quality & Monitoring tools • Customer Identification and Verification features • Call Delivery, IVR, management, conferencing routing and recording • Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features • PCI process and compliance • MI Reporting • Digital signage - wallboards • Workforce Management capabilities • Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI • Cloud Hosting • UK hosted cloud data centres are preferred The SQ documents are available on https://procontract.due-north.com and the project reference is DN612881
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
28 June 2022
Closed
Estimated Value
£1,260,000
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Book a free consultation →| Contract End Date: |
| 18 January 2028 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-db216dd5-90bf-461c-bf84-59ea7c89aa90 |
| Notice Reference: | ac73f83a-c3e2-462d-852d-4e533b5ab21b-540387 |