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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Crown Commercial Service |
| Main Category: | Services |
| Procurement Method: | Call-off from a dynamic purchasing system |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £1,166,540 |
Pipeline status
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Application Deadline
28 February 2022
Closed
Estimated Value
£1,166,540
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Book a free consultation →| Release Date: | 19 May 2022 |
| Application Deadline: | 28 February 2022 |
| Contract Start Date: | 24 April 2022 |
| Contract End Date: | 31 December 2025 |
| Contract Duration: | 3.8 years |
| Procurement ID (OCID): | ocds-b5fd17-fb8d3a7a-55e6-4367-8224-2e1c70b66045 |
| Notice Reference: | 0d3bb74a-a75f-4630-ab00-6c1dc6526a46-539591 |
View Original Notice
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Awarded to
| Award value: | £1,166,540 |
| Award decision date: | 18 April 2022 |
| Award status: | Active |
The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year (equivalent to around 2,600 interviews per quarter). The high-level objective of the Customer Experience Survey is to monitor customer experience for the department. The survey also provides: • an important timeline of customer satisfaction both quarterly and annually; • an understanding of customer experience, including what is working well from the customer's perspective; • insight on the customer experience for different customer groups, for example those on different benefits and at different touch points; • data on the profile of customers including ethnicity, accessibility needs and disability.
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