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Halton Housing- Out of Hours Call Handling Service - AWARD

WAC ID:325965

Public SectorAward noticeClosedSME-friendly

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	Cirrus Purchasing
Main Category:	Services
Procurement Method:	Other -
Tender Status:	Closed
Estimated Value (ex. VAT):	Not specified
Release Date:	24 May 2022
Application Deadline:	28 March 2022
Contract Start Date:	12 April 2022
Contract End Date:

Procurement timeline

All 3 notices for this procurement, oldest first.

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Contract award notice· 24 May 2022Viewing
Halton Housing- Out of Hours Call Handling Service - AWARD
Award update· 24 May 2022
Halton Housing- Out of Hours Call Handling Service - AWARD
Award update· 24 May 2022
Halton Housing- Out of Hours Call Handling Service - AWARD

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

Orca Business Support LimitedGB-CFS-207885

Award value:	£65,000
Award decision date:	29 March 2022
Award status:	Active

Contracting Authority

Organisation

Cirrus Purchasing

Submission Details

Description

Halton Housing required a qualified and experienced service provider to provide an out of hours telephone call handling service, to be received via telephone from HH customers. The outcome of the tender process is a single contract with one service provider. The contract is for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. The successful service provider is an SME.