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| Source: | Contracts Finder |
| Notice Type: | Award update |
| Buyer: | Crown Commercial Service |
| Main Category: |
| Services |
| Procurement Method: | Open procedure (above threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £3,500,000,000 |
| Release Date: | 8 April 2025 |
| Application Deadline: | 10 May 2021 |
| Contract Start Date: | 9 August 2021 |
| Contract End Date: | 9 February 2026 |
| Contract Duration: | 4.6 years |
| Procurement ID (OCID): | ocds-b5fd17-46c16a52-186b-4ddf-b1ad-d3d80c86dbe7 |
| Notice Reference: | 4fa7f5c5-9704-4122-9356-e57a5b701de5-838636 |
View Original Notice
Access the full notice on the official portal
Awarded to (18 suppliers)
| Award value: | £3,500,000,000 |
| Award decision date: | 29 July 2021 |
| Award status: | Active |
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services. Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026. There will be no adjustment to price.
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Application Deadline
10 May 2021
Closed
Estimated Value
£3,500,000,000
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