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Tender for the Provision of Customer Contact Centre Managed Service

WAC ID:29622

Private SectorTender noticeClosed32014L0024

Source:	Find a Tender Service (FTS)
Notice Type:	Tender notice
Buyer:	ARRIVA UK TRAINS LIMITED
Main Category:	Services
Procurement Method:	Restricted procedure
Submission Methods:	Written
Tender Status:	Closed
Estimated Value (ex. VAT):	Not specified
Release Date:	27 January 2025
Application Deadline:	28 February 2025

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Contracting Authority

Organisation

ARRIVA UK TRAINS LIMITED

Submission Details

Description

Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).

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Application Deadline

28 February 2025

Closed

WAC Reference

WAC-29622

Updated daily

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