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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Notting Hill Genesis |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £410,000 |
Awarded to
| Award value: | £410,000 |
| Award decision date: | 21 July 2022 |
| Award status: | Active |
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
Published contracts in the last 12 months
87
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total value
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Typical categories
Pipeline status
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Application Deadline
21 July 2022
Closed
Estimated Value
£410,000
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Book a free consultation →| Release Date: | 8 September 2022 |
| Application Deadline: | 21 July 2022 |
| Contract Start Date: | 30 September 2022 |
| Contract End Date: | 30 September 2027 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c |
| Notice Reference: | 90c971b0-e9a2-4fd9-9886-815fad847d05-569931 |
View Original Notice
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