PROVISION OF A WRITTEN TRANSLATION SERVICE

Award outcome

Description

Over the past 13 years, the Contracting Authority has utilised a written translation service to support its business operations and is set to continue in the coming years. In support of driving license applications, a small number of customers will send letters and documents in a foreign language which, require translating into English. The Contracting Authority may also receive correspondence from foreign licensing authorities confirming an applicant's entitlement to drive and any issues there maybe with the applicants driving license. Additionally, the Contracting Authority will also have occasions where documentation will need to be translated into Welsh in order to support Welsh Language Policy in producing bilingual material. To give an indication of potential volumes associated with this service, for the year 2021 the Agency requested approximately 541 translations. The Contracting Authority cannot accurately forecast or guarantee future volumes of work.

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