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| Source: | Contracts Finder |
| Buyer: | South Cambridgeshire District Council |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 13 December 2022 |
| Application Deadline: | 20 December 2022 |
| Procurement ID (OCID): | ocds-b5fd17-8e9db61b-d7a4-4812-bf09-13da5dd77eac |
| Notice Reference: | bbe67100-0c21-4f47-9661-11ef68bee354-598619 |
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Access the full notice on the official portal
Overview A reporting solution is required for Microsoft Teams Direct Routing. The reporting solution must be able to provide detailed reports for MS Teams Auto Attendants, Call Queues & Individual Teams Telephony Users for both internal & PSTN calls. Solution Capabilities The solution must be able to report on the following statistics: Call Volumes, Call Duration, Queue Wait Times, Presence of Queue Members, Caller ID, Abandoned Calls, Missed Calls, Start-time/End-time, Visualisations of Call Legs (on-hold/presented/answered) Data Presentation Historical/Real-time Data must be presentable in pre-configured dashboards, as well as exportable to Excel. Reports must be able to be scheduled. Accessibility The solution will be used by Call Queue Team owners, Team Leaders & the Management team. Ideally, we are looking for a managed service that once set up will allow the users of the system to serve themselves for any reporting needs, without having to rely on the Council's Shared IT Service for any regular data transfers. The Councils are therefore looking for a suitably qualified and experienced supplier to provide this reporting solution. The solution must be already in existence and a turnkey solution, being a commercially off the shelf solution.
Published contracts in the last 12 months
81
total contracts
£236.6m
total value
£7,169,344
average contract size
Typical categories
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South Cambridgeshire District Council - Webbs Hole Pumping Station Responsive and Planned Maintenance
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Greater Cambridge Shared Planning Map Reading and Placemaking Game (Using Digital Technology)
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Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
20 December 2022
Closed
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