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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Broadacres Housing Association |
| Main Category: | Goods |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
30 November 2022
Closed
Estimated Value
£120,000
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| Release Date: | 23 December 2022 |
| Application Deadline: | 30 November 2022 |
| Contract Start Date: | 3 January 2023 |
| Contract End Date: | 3 January 2026 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0 |
| Notice Reference: | de82919f-ecef-4756-bf3b-3d175d3e6cf1-601905 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £120,000 |
| Award decision date: | 9 December 2022 |
| Award status: | Active |
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.
Published contracts in the last 12 months
18
total contracts
£11.7m
total value
£899,555
average contract size
Typical categories
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