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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | Norwich City Council |
| Main Category: | Services |
| Procurement Method: | Open procedure (above threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £342,900 |
| Release Date: | 4 January 2023 |
| Application Deadline: | 13 January 2023 |
| Contract Start Date: | 30 March 2023 |
| Contract End Date: | 31 March 2029 |
| Contract Duration: | 6.1 years |
| Procurement ID (OCID): | ocds-b5fd17-94b65330-e1db-4053-aff7-ed4646d91870 |
| Notice Reference: | 133ea3bf-8b2a-43fb-bbcf-441710684507-602792 |
All 5 notices for this procurement, oldest first.
Out of hours telephony service
Out of hours telephony service
Out of hours telephony service
Out of hours telephony service
Out of hours telephony service
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
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Awarded to
| Award value: | £330,000 |
| Award decision date: | 15 February 2023 |
| Award status: | Active |
Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required. The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours. The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
13 January 2023
Closed
Estimated Value
£342,900
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