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| Source: | Contracts Finder |
| Buyer: | Norwich City Council |
| Main Category: | Services |
| Procurement Method: | Open procedure (above threshold) |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £342,900 |
| Release Date: | 4 January 2023 |
| Application Deadline: | 13 January 2023 |
| Procurement ID (OCID): | ocds-b5fd17-94b65330-e1db-4053-aff7-ed4646d91870 |
| Notice Reference: | 133ea3bf-8b2a-43fb-bbcf-441710684507-602792 |
View Original Notice
Access the full notice on the official portal
Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required. The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours. The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.
Published contracts in the last 12 months
92
total contracts
£75.6m
total value
£3,288,608
average contract size
Typical categories
NRW/30295 Norfolk Strategic Housing Capacity Study
Norwich City Council · WAC-576266
NRW/30235 Design Team Services for Site-Wide Framework Plan and First Phase Full Planning Application
Norwich City Council · WAC-574384
Refurbishment and demising works to Unit E, Stafford Park 6, Telford
Norwich City Council · WAC-13811
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
13 January 2023
Closed
Estimated Value
£342,900
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