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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | Orbit Group Limited |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
15 February 2023
Closed
Estimated Value
£135,000
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Book a free consultation →| Estimated Value (ex. VAT): | £135,000 |
| Release Date: | 16 January 2023 |
| Application Deadline: | 15 February 2023 |
| Contract Start Date: | 31 March 2023 |
| Contract End Date: | 31 March 2026 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f |
| Notice Reference: | 7677af12-f8c3-408a-aef9-42ed7224fe5d-605734 |
All 2 notices for this procurement, oldest first.
OG - Tenant Satisfaction Measures - Perception Surveys - PP1047
OG - Tenant Satisfaction Measures - Perception Surveys - PP1047
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £91,291.92 |
| Award decision date: | 9 March 2023 |
| Award status: | Active |
The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as per the Tenant Satisfaction Measures Standard. These measures combine data generated from internal management information together with data derived from perception surveys. This combined data will enable customers to effectively scrutinise the performance of their landlord. Orbit are looking to procure a supplier who will undertake perception surveys on Orbit's behalf. To meet the Regulators sampling requirements we are currently obliged to complete approx. 2,800 surveys annually (2250 rented and 550 shared ownership). For the purposes of this tender, we are asking for costs based on 3000 surveys (to allow for changes in overall stock size). The chosen supplier will be asked to conduct these surveys as telephone interviews on a rolling quarterly programme commencing 1st April 2023 (750 completed each quarter). The supplier will need to follow the prescribed requirements set out in the Regulators documents. The contract will be awarded for 2 years with the option to extend for a further 1 year. Value stated is estimate only.
Document pack· 1 file
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