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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | Livv Housing Group |
| Main Category: | Services |
| Procurement Method: | Other - |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 20 January 2023 |
| Application Deadline: | 17 February 2023 |
| Contract Start Date: | 11 May 2023 |
All 3 notices for this procurement, oldest first.
Voice of the Customer
Voice of the Customer
Voice of the Customer
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
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Awarded to (2 suppliers)
| Award value: | £158,000 |
| Award decision date: | 17 April 2023 |
| Award status: | Active |
Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish. Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers. Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025.
Published contracts in the last 12 months
24
total contracts
£35.4m
total value
£2,950,667
average contract size
Typical categories
Pipeline status
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Application Deadline
17 February 2023
Closed
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Book a free consultation →| Contract End Date: |
| 11 May 2025 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef |
| Notice Reference: | 231931ab-c6b9-4214-a4e2-2aa50d7ef2af-607710 |