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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | HS2 |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £6,800,200 |
| Release Date: | 27 January 2023 |
| Application Deadline: | 10 August 2022 |
| Contract Start Date: | 4 February 2023 |
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Awarded to
| Award value: | £6,800,200 |
| Award decision date: | 3 November 2022 |
| Award status: | Active |
Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
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Application Deadline
10 August 2022
Closed
Estimated Value
£6,800,200
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| 3 February 2027 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-92ad1f29-d79f-46fb-af7f-06a1dac3592d |
| Notice Reference: | 8b99949b-3d10-4dab-8f99-83c1b091fe7c-609609 |