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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | H M Revenue & Customs |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £294,000 |
| Release Date: | 31 January 2023 |
| Application Deadline: | 14 January 2023 |
| Contract Start Date: | 15 January 2023 |
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Awarded to
| Award value: | £294,000 |
| Award decision date: | 15 January 2023 |
| Award status: | Active |
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: • Email ticketing. Manage conversations between users and staff (agents) • Knowledgebase & Manuals. Publish a full set of self-help articles. • Live Chat. Provide 1-1 chat sessions with users. • Voice. Talk to customers with no hardware needed. • News. Publish a blog like set of news content. • ITIL. IT service desk features (e.g. Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System. Full and detailed reporting system to analyse performance. • CRM. Manage users and organisations. • Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
14 January 2023
Closed
Estimated Value
£294,000
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Book a free consultation →| Contract End Date: |
| 15 January 2024 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-b5fd17-2c9ef3ee-2e42-4777-8df7-8000f1e124a9 |
| Notice Reference: | b1448d04-c66f-4bce-8388-da52b4b4ecd3-610341 |