24hr Telephone and Online Support

WAC ID:237433

Public SectorAward noticeClosedSME-friendlyVCSE-friendly

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	Porchlight
Main Category:	Services
Procurement Method:	Negotiated procedure without prior publication (above threshold)
Tender Status:	Closed
Estimated Value (ex. VAT):	£241,920.3
Release Date:	20 March 2023
Application Deadline:	9 December 2022
Contract Start Date:	31 March 2023
Contract End Date:	31 March 2024
Contract Duration:	1.0 years
Procurement ID (OCID):	ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1
Notice Reference:	1ef1ac0c-c497-451a-a1fa-9bc39f0e6b11-610170

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Award outcome

Awarded to

MENTAL HEALTH MATTERSGB-COH-01786914

Award value:	£241,920.3
Award decision date:	10 February 2023
Award status:	Active

Contracting Authority

Organisation

Porchlight

Submission Details

Description

The 24/7 telephone and online support service for the Kent and Medway population, offers information and support to people experiencing wellbeing and mental health distress. The service is marketed via links from the various health and social care partner websites and there has been a sustained "Release the Pressure" media campaign. The lines are to be operated 24 hours including weekends and bank holidays. The current delivery of the telephone and online support service is executed through a specific telephone number which the vulnerable users of these services are familiar with and on which they rely to receive these services. This number is owned by the current provider. The service was varied into Live Well Kent and Medway (LWKM) in 2018 and managed by LWKM strategic partner Shaw Trust. During procurement of LWKM the management of the service has been awarded to Porchlight. Porchlight intend to procure the service through a competitive process during this award period for the remainder of the LWKM contract (to March 2026 with an option to extend to March 2028). However to effectively run this procurement exercise time is needed to avoid disruption, maintain continuity and procure with the full information available. It is therefore essential that the current economic operator continues to provide these services on a short-term basis.