Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | NHS ENGLAND |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £18,100,000 |
Awarded to
| Award value: | £18,100,000 |
| Award decision date: | 11 February 2022 |
| Award status: | Active |
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass
Published contracts in the last 12 months
35
total contracts
£415.4m
total value
£31,953,453
average contract size
Typical categories
NHS England Digital Pathways Solution Registry in the Primary Care Setting
NHS ENGLAND · WAC-635496
Supplier Ambient Voice Technology (AVT) Self Certified Registry for the use of AI-Enabled Ambient Scribing Products in Health and Care Settings
NHS ENGLAND · WAC-631985
NHS England Information Request to inform the creation of a Supplier Registry for Digital Pathway Solutions in the Primary Care Setting
NHS ENGLAND · WAC-615363
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
4 January 2021
Closed
Estimated Value
£18,100,000
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| Release Date: | 22 March 2023 |
| Application Deadline: | 4 January 2021 |
| Contract Start Date: | 6 January 2021 |
| Contract End Date: | 31 March 2022 |
| Contract Duration: | 1.3 years |
| Procurement ID (OCID): | ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f |
| Notice Reference: | bc169c68-1164-44d2-ac22-8d36c05654a0-626793 |
All 2 notices for this procurement, oldest first.
Covid 19 Vaccinations Programme - Helpline Service - Call Handling
Covid 19 Vaccinations Programme - Helpline Service - Call Handling
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal