Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | NHS ENGLAND |
| Main Category: | Services |
| Procurement Method: | Other - |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 29 March 2023 |
| Application Deadline: | 18 February 2022 |
| Contract Start Date: | 21 March 2022 |
| Contract End Date: |
All 2 notices for this procurement, oldest first.
Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling
Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
🤝 Need a consortium or subcontracting partner?
SMEs & Primes team up to win opportunities like this. Find partners on the board.
Awarded to
| Award value: | £25,000,000 |
| Award decision date: | 14 March 2022 |
| Award status: | Active |
The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.
Published contracts in the last 12 months
35
total contracts
£415.4m
total value
£31,953,453
average contract size
Typical categories
NHS England Digital Pathways Solution Registry in the Primary Care Setting
NHS ENGLAND · WAC-635496
Supplier Ambient Voice Technology (AVT) Self Certified Registry for the use of AI-Enabled Ambient Scribing Products in Health and Care Settings
NHS ENGLAND · WAC-631985
NHS England Information Request to inform the creation of a Supplier Registry for Digital Pathway Solutions in the Primary Care Setting
NHS ENGLAND · WAC-615363
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
18 February 2022
Closed
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| 21 September 2022 |
| Contract Duration: | 6 months |
| Procurement ID (OCID): | ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e |
| Notice Reference: | 32a14dbb-6938-48d4-9cbd-44dcbe9b40c3-629579 |