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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Financial Ombudsman Service |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £460,845 |
| Release Date: | 5 April 2023 |
| Application Deadline: | 2 March 2023 |
| Contract Start Date: | 31 March 2023 |
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Awarded to
| Award value: | £460,845 |
| Award decision date: | 2 March 2023 |
| Award status: | Active |
The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output. The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.
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Application Deadline
2 March 2023
Closed
Estimated Value
£460,845
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| 31 March 2024 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59 |
| Notice Reference: | e4c07773-e21c-4e98-8d35-d85da10befb1-632193 |