Tower Bridge Ticketing System

Award outcome

Description

The City of London Corporation (the City) invites Tenders for the provision of the Tower Bridge Ticketing System. Tower Bridge is a popular ticketed tourist attraction, welcoming around 800,000 visitors a year. Visitors purchase entry tickets in advance or at the ticket office on the day of their visit. Ticketing income is around £4m per year. A new ticketing system is required which can manage. - Ticket sales (online and on site). Self-guided visits, tours and special events - Group tours - School bookings - Communicating with visitors - Reporting - API integration with travel trade providers The requirements of the Tower Bridge Ticketing System are detailed in (Appendix A)" which relating to this ITT. It contains a summary of the most common needs, desired features, and requests of each area of the attraction, along with space for your responses. The selected vendor will be capable of providing all the services and any additional services listed in the Technical Requirements (Appendix A). The scope of services should include all software, hardware, and services required to support the implementation (including training and user manuals), data migration, support, and ongoing development. The duration of the contract is 5 years and will commence on the 1st March 2024, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 2 years. The maximum length of the contract is therefore 7 years. The estimated value of the contract for 5 years is £345,000.

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