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| Source: | Contracts Finder |
| Notice Type: | Award update |
| Buyer: | East Sussex County Council |
| Main Category: | Services |
| Procurement Method: | Other - Direct Award Waiver |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award value: | £121,200 |
| Award decision date: | 30 January 2023 |
| Award status: | Active |
This is a directly awarded contract for customer experience measurement. Happy Signals provides IT&D with a way to gather customer sentiment (feedback) with regards to the service that we provide. It helps IT measure our performance in real time to ensure we continue to add value to the councils we support. Through reporting on key metrics such as Happiness (net promotor) and estimated loss of productivity time we can baseline and compare ourselves against other IT departments that use the tool globally. The published value includes all optional extension periods.
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
27 January 2023
Closed
Estimated Value
£121,200
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| Release Date: | 5 June 2023 |
| Application Deadline: | 27 January 2023 |
| Contract Start Date: | 1 February 2023 |
| Contract End Date: | 31 January 2025 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-617de9bc-a2b9-4309-b80c-8d53115ad840 |
| Notice Reference: | 1a6f79de-e6d3-484b-b5c9-92245cc2909f-650860 |
All 2 notices for this procurement, oldest first.
Customer Experience Measurement Tool for Service Management
Customer Experience Measurement Tool for Service Management
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal