WHTHT - Security Services

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Description

The West Hertfordshire Teaching Hospitals NHS Trust ("WHHT", "the Authority") procured its Security Service across its mixed multi-site, multi stakeholder portfolio via an FTS Restricted tender process (CN: 2022/S 000-002810, CAN 2023/S 000-016121). The Security Service provision will be made up of the following sub-services: 1. Security incidents and security service requests; 2. Security patrols; 3. Dedicated security personnel; 4. Liaison with the Authority's LSMS; 5. Escorting duties; 6. Disaster and emergency response; 7. incident reporting; 8. Crime prevention; 9. Police liaison; 10. Reporting and administration; 11. Authority staff matters and awareness; 12. Monitoring and supervision; and 13. Security Desk. The objectives of this procurement were as follows: 1. The provision of the Security Service which is supportive of, and enhance the diverse core services associated with, the Authority's property portfolio; 2. Provision of a quality Security Service which represents value for money without compromising on quality and service delivery; 3. A transparent service provision in terms of both task delivery and cost; 4. The provision of continuity of service, processes, systems and procedures across all properties; 5. A consistent service delivery across the Authority's diverse property portfolios; 6. A partnership approach with the Authority's other outsourced and directly delivered FM contracts that deliver an integrated FM service provision; 7. A Security Service which understands the explicit and implicit needs and values of the Authority; 8. A collaborative approach to service delivery which interfaces with the Authority's other FM service providers; 9. A service provider and supply chain members that can effectively manage multi-site stakeholder expectations; and 10. The provision of a flexible service delivery model, that considers the potential change in property footprint scheduled throughout the duration of the contract. The Authority has appointed a Service Provider who can deliver the above objectives within a healthcare environment, and who will embrace and work in partnership with the Authority and its wider stakeholders, tenants and clients, so future aspirations can be exceeded. Furthermore, the Authority required a Service Provider that appreciates that expectations and priorities of the Security Service are unique to each type of property, and thus are expected to adopt an approach that is property specific, proactive and responsive. The Authority's Car Parking Service was procured as a separate tender to this Security Service tender. An interface agreement will govern the terms of any interface issues between both contracts. The Watford General Hospital may be subject to potential redevelopment during the contract.

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