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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | ISLINGTON COUNCIL |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award value: | £717,493 |
| Award decision date: | 22 May 2023 |
| Award status: | Active |
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
Pipeline status
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Application Deadline
17 April 2023
Closed
Estimated Value
£1,600,000
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| Release Date: | 7 July 2023 |
| Application Deadline: | 17 April 2023 |
| Contract Start Date: | 26 June 2023 |
| Contract End Date: | 26 June 2027 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801 |
| Notice Reference: | 5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028 |
View Original Notice
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