Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | NHS Business Services Authority |
| Main Category: | — |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £5,094,561 |
Awarded to
| Award value: | £5,094,561 |
| Award decision date: | 27 June 2023 |
| Award status: | Active |
The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection - The migration and implementation to be delivered without impact to the operation of End to End Services; - Demonstrable progress in supporting NHSBSA's Modern Contact Centre transformation strategy - The operation of the migrated contact centre telephony services Additional information: Procured via the Crown Commercial Services RM3808 Network Services 2 Framework, Lot 13 Contact Centre Services. This contract has two 12 month options to extend, post the 4 year initial term.
Published contracts in the last 12 months
169
total contracts
£350.3m
total value
£3,611,224
average contract size
Typical categories
Request for Information (RFI) Scanning and Digital Print Suite
NHS Business Services Authority · WAC-620884
C436616 Research Delivery Data Intelligence (RDDI) Solution
NHS Business Services Authority · WAC-616331
Warehouse File Tracking Software
NHS Business Services Authority · WAC-614585
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
16 January 2023
Closed
Estimated Value
£5,094,561
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| Release Date: | 28 July 2023 |
| Application Deadline: | 16 January 2023 |
| Contract Start Date: | 18 April 2023 |
| Contract End Date: | 18 April 2027 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-b055c459-722c-4deb-a4eb-a49f6648453c |
| Notice Reference: | f8201257-5d06-480c-9810-77e91c21b3ce-667212 |
View Original Notice
Access the full notice on the official portal