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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | The Minister for the Cabinet Office acting through Crown Commercial Service |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 17 August 2023 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-02ed16 |
| Notice Reference: | 024106-2023 |
All 8 notices for this procurement, oldest first.
Network Services 3
Network Services 3 Lot 1c & Lot 1d
Network Services 3 for Lot 1a, Lot 1b, Lot 2a, Lot 3a, Lot 3b, Lot 4a, Lot 4b, Lot 4c, Lot 4d and Lot 4e
Network Services 3
CJ720 Clearing Contact Centre - RM6116 Network Services 3
Unified Communications Maintenance
EXP1963 Wired Infrastructure Supply & Maintenance
PB2024-01589 Telephony via RM6116 CCS Framework
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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Awarded to
| Award status: | Active |
Crown Commercial Service, as the Authority, has put in place an agreement for the provision of Network Services 3 for use by Central Government and UK public sector bodies. This is the replacement agreement for RM3808 Network Services 2 and supports the hiring needs of UK central government departments including arms-length bodies (ALBs) and all other public sector bodies across the wider public sector. The following Services are available under 10 Lots: Inter site Connectivity (Wide Area Network) / Data Access Services Commercial Radio capabilities Intra site Connectivity (Local Area Network) / Local Connectivity Services IoT and Smart Cities Communication Platform as a Service Analogue Telephony Digital Communication Services (Unified Communications) Contact Centre Solutions Inbound Telephony Services Paging & Alerting The scope includes: Services that provide a main functionality of the Lot; associated technology, equipment and solutions and optional goods and services that enhance, supplement or support the delivery of the Services; and services delivered over the public internet, private networks, the PSN and /or the HSCN. See Bid Pack. This Framework agreement provides buyers across the whole of the UK with access to networks and telecommunications services. This includes core network infrastructure and cloud-based services, unified communication & contact centre solutions, radio & satellite networking, IoT & Smart Cities solutions and critical domain management services, across the range of Lots.
Lot 1a Inter site Connectivity (Wide Area Network) / Data Access Services is for the provision of connectivity services enabling site to site or site to cloud inter connectivity. The successful framework suppliers will be expected to provide the following services: a) Wide area connectivity for the provision of a managed or unmanaged point-topoint data-only connection. b) Wide area connectivity for the provision of a managed or unmanaged point-to internet/cloud data-only connection. The full scope of Lot 1a is set out in the Framework Schedule 1 (Specification) that ispart of the Invitation to Tender documentation.
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£3,560,000,000
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Book a free consultation →Lot 1b is for the provision of Commercial Radio capabilities as outlined below: a) A voice communication solution utilising UHF, and/or VHF radio frequency bands. b) The ability to transmit and receive from a central operator console a voice communication over the allocated frequency to a hand- held device, push to talk, release to listen, outside of a building. The full scope of Lot 1b is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 2a is for the provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity. a. Local area network (LAN) Connectivity services, constrained to a single site, multiple sites in the same local, campus sites and metropolitan area sites enabling a user to consume a locally hosted service. b. Local connectivity services to connect an end user device to a local service. The full scope of Lot 2a is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 3a is for the provision of Solutions related to Smart Technologies and Internet of things. a. Design, Build and Deliver solutions related to Smart cities, with applications in the following areas; Smart Street lighting, Smart Buildings, Waste management, Water management, Crime prevention, Education and Environment (air and noise pollution) monitoring. b. Suppliers are able to design an end-to-end solution embedding all technologies required to gather data at the “edge”, hold and structure the data in a cloud based platform, and also visualise the information for decision making and monitoring. The full scope of Lot 3a is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 3b Communication Platform as a Service is the provision of software integration services to allow the Buyers applications to be interfaced to the communications suite with APIs. The provision of API interfacing between the unified communications suites and buyer applications e.g. social media, financial planning, sales and resource management. API development from communications suite to external applications. The full scope of Lot 3b is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation
Lot 4a Analogue Telephony is the provision of connecting analogue telephony equipment with the Public Switched Telephone Network including voice connectivity, voice call packages, SIP trucks, DDI number ranges, equipment maintenance and support for legacy estates. The scope includes the technology, equipment and solutions that may be required in the delivery, including but not limited to: a. Design, survey, build, management, support and maintenance for Lot 4a services including transformation to IP telephony and equipment adaptation. b. Adaptor/ convertor for internet protocol connection c. voice call packages (including voice minutes, volume packages) d. direct dial in (DDI) ranges e. End user devices f. SIP trunking The full scope of Lot 4a is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 4b is for the provision of Digital communications services, this covers the Unified Communications series of services. UC is a term use for the integration of multiple business communication tools, voice calling, video conferencing, instant messaging and content sharing via a single integrated premises connection. This capability allows the user to seamlessly switch between the various modes of communication. UC services can be accessed by mobile devices so access from mobile networks is expected. The full scope of Lot 4b is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 4c Contact Centre Solutions is for the provision of call/contact centre services for the use of Buyer employees only; a. The provision of inbound or outbound contact management including automation and queuing to multiple answering points. b. Hardware and software capabilities enabling contact centre core functions, i.e. the ability to make outbound contact and respond to an incoming contact and route the contact to a predefined destination. The full scope of Lot 4c is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 4d Inbound Telephony Services is for the provision of telephone numbers for inbound call delivery. a) The provision of a non-geographic number, i.e. deliver all calls to that number to the Buyer’s nominated location. b) Non-geographic numbers such as: i) 03xx number services ii) 05xx number services iii) 08xx number services iv) 09xx number services The full scope of Lot 4d is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation.
Lot 4e Paging and Alerting is for the provision of paging and alerting device and services with the ability to provide and users receive, a tone, numeric or word based alert. The full scope of Lot 4e is set out in the Framework Schedule 1 (Specification) that is part of the framework documentation