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| Source: | Contracts Finder |
| Notice Type: | Pipeline / planning |
| Buyer: | ROOFTOP HOUSING GROUP LIMITED |
| Main Category: | — |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 4 August 2023 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718 |
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Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend . The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour. The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours. This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.
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