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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | University of Bristol |
| Main Category: | Goods |
| Procurement Method: | Open procedure (above threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award value: | £660,000 |
| Award decision date: | 24 July 2023 |
| Award status: | Active |
IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices. All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services. The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice: - Incident Management - Change Management - Release Management - Service Request Management - Problem Management - Knowledge Management - Service Asset and Configuration Management - Service Level Management - Service Catalogue Management The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to: - Existing and future university systems, using a REST API or connectors - Azure Active Directory for authentication - Microsoft 365 for email
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Pipeline status
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Application Deadline
5 June 2023
Closed
Estimated Value
£660,000
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| Release Date: | 8 August 2023 |
| Application Deadline: | 5 June 2023 |
| Contract Start Date: | 1 August 2023 |
| Contract End Date: | 1 August 2028 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436 |
| Notice Reference: | 1a637de1-0c36-436b-bf1b-6d01f7ada639-669899 |
All 2 notices for this procurement, oldest first.
IT Service Management (ITSM) System
IT Service Management (ITSM) System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal