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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Sheffield City Council |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £1,791,660 |
Awarded to
| Award value: | £1,791,660 |
| Award decision date: | 30 July 2023 |
| Award status: | Active |
Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.
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Pipeline status
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Application Deadline
5 July 2023
Closed
Estimated Value
£1,791,660
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Book a free consultation →| Release Date: | 9 August 2023 |
| Application Deadline: | 5 July 2023 |
| Contract Start Date: | 31 July 2023 |
| Contract End Date: | 31 July 2026 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1 |
| Notice Reference: | e5ac2eed-e7b1-4537-9ce2-39ace8db4d36-670522 |
View Original Notice
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