GOTT Digital Collaboration Solution: Discovery

Award outcome

Description

Alongside its public GOV.UK presence, GOTT has a need to engage online with its users in a secure and private way. This will allow users to benefit from sharing skills, common problems/challenges/experiences, access professional networks, information and expert advice and guidance that should not be readily available to the general public. We need to develop a community of practice across government that supports the aims and goals of GOTT, allowing the community to benefit from sharing skills, common problems/challenges/experiences, access professional networks, information and expert advice and guidance that should not be readily available to the general public. Discovery phase goals 1. Fully define the problem to fix for each priority audience with internal GOTT stakeholders so we can design a service that works for users and meets business goals. This means understanding the triggers, motivations, context and behaviours of user groups. 2. Understand who we are designing for and what their expectations/needs are and the wider user journey map. 3. Understand any technical, privacy (firewalls etc) or commercial constraints. Cover any accessibility needs for users. 4. Provide GOTT with evidence for every decision they make. 5. An understanding, developed through user research, of the types of content, guidance and communication that the community would need to support GOTT's ambitions. The final report produced must be suitable for use in future tender exercises for the Alpha, Beta, Live stages.

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