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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Hertfordshire County Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
14 August 2023
Closed
Estimated Value
£17,826,556
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| £17,826,556 |
| Release Date: | 27 October 2023 |
| Application Deadline: | 14 August 2023 |
| Contract Start Date: | 31 March 2024 |
| Contract End Date: | 31 March 2028 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-427c861f-609a-4e82-9208-06b4b30da2a3 |
| Notice Reference: | db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b-691117 |
View Original Notice
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Awarded to
| Award value: | £17,826,556 |
| Award decision date: | 8 October 2023 |
| Award status: | Active |
Awarded Contract - the contract has been awarded to Serco Limited Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each. The contract value range stated above in Section 1 allows for the two x 12 month extension periods.
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