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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Rochdale Metropolitan Borough Council |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
17 March 2023
Closed
Estimated Value
£354,000
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| £354,000 |
| Release Date: | 31 October 2023 |
| Application Deadline: | 17 March 2023 |
| Contract Start Date: | 31 August 2023 |
| Contract End Date: | 31 August 2025 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb |
| Notice Reference: | 42dcb40d-03b9-419d-876f-28a0512d7d0c-693514 |
View Original Notice
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Awarded to
| Award value: | £354,000 |
| Award decision date: | 21 June 2023 |
| Award status: | Active |
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting
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