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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Accent Housing |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
14 August 2023
Closed
Estimated Value
£149,700
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| £149,700 |
| Release Date: | 22 November 2023 |
| Application Deadline: | 14 August 2023 |
| Contract Start Date: | 25 October 2023 |
| Contract End Date: | 25 October 2026 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a |
| Notice Reference: | 1038d683-e8bb-432b-93b1-9676fce9c6ee-700708 |
View Original Notice
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Awarded to
| Award value: | £149,700 |
| Award decision date: | 17 September 2023 |
| Award status: | Active |
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.