E-Cigarette Voucher Redemption Service

Award outcome

Description

The requirement is to provide refillable e-cigarette starter kits which would include 4 weeks of e-liquid in varying nicotine strengths and a varied but restricted/limited choice of flavours delivered via a voucher scheme, which would allow clients to access 2 weeks e-liquid with e-cigarette starter kit at the beginning of the programme, and a further 2 weeks of e-liquid from week 3 of the programme. The supplier will give KCHFT a 'bundle' of vouchers, which KCHFT can then give to clients to redeem on the supplier website via the KCHFT landing page, or via the phone line. The supplier will then submit a monthly report along with their invoice detailing which vouchers have been redeemed, which shall provide supporting evidence for invoicing and show what payment is due to the supplier. In summary, clients will be provided with vouchers at two points throughout their episode of care, the first of which at week 1, which will be valid for a refillable e-cigarette kit (inclusive of charger), and 5 x 10ml bottles of e-liquid (2 weeks supply). The second voucher will be provided from week 3, for a further 5 x 10ml bottles of e-liquid (2 weeks supply). The successful bidder will develop, manage and maintain a specific KCHFT landing page on their website for KCHFT Smoke free clients to redeem voucher codes to order their starter pack and follow on liquids. Accessible customer services for clients who do not have access to the internet will also be required, via a phone line. The supplier will be required to ship starter packs and additional e-liquids directly to clients who order through the Supplier's website and or phone line. The initial term of this contract will be for 24 months / 2 years, with a further extension option of 24 months, and then 12 months. The total contract term shall not exceed 5 years / 60 months from award. If you would like to express your interest in this opportunity, please log in / register on the Proactis e-Tendering Portal here: https://procontract.due-north.com/Login/ and register your interest against DN701751. This expression of interest window closes on the 4th January 2024 @ 09:00am. Any bidder whom has expressed interest in this opportunity is able to download the selection questionnaire document attached, in addition to the supporting service specification. Bidders will be required to submit the completed selection questionnaire document by no later than 4th January 2024 @ 08:00am. Bidders whom have expressed interest will be added to the 'invitation to SQ' stage, which runs coterminous with this expression of interest stage, and this is where bidders will be able to submit their completed selection questionnaire document prior to the deadline. The selection questionnaire document contains the proposed timetable for this tender process including ITT dates etc.

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