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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Crown Commercial Service |
| Main Category: |
| Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £5,000,000,000 |
| Estimated Value (inc. VAT): | £6,000,000,000 |
| Release Date: | 14 March 2025 |
| Application Deadline: | 25 April 2025 |
| Procurement ID (OCID): | ocds-h6vhtk-04ed73 |
| Notice Reference: | 009501-2025 |
All 5 notices for this procurement, oldest first.
Outsourced Services
Outsourced Services
Outsourced Services
Outsourced Services
Outsourced Services
View Original Notice
Access the full notice on the official portal
Awarded to (34 suppliers)
| Award status: | Active |
| Call-off method: | Both: direct call-off and mini-competition |
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: • provision of information, products and services • sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre services including, but not limited to: • web chat • social media • online services • voice/agent contact Organisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole. There is an optional service of Process Administration.
Contract period: 1 October 2025 → 1 October 2029
Provides specialist support for the outsourcing of common back office functions including: • Human Resources (HR) • Financial Administration • Payroll • Procurement
Contract period: 1 October 2025 → 1 October 2029
Document pack· 2 files
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Typical categories
Pipeline status
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Application Deadline
25 April 2025
Closed
Estimated Value
£5,000,000,000
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