Home ContractsProvision of Outsourced Contact Centre Services

Provision of Outsourced Contact Centre Services

WAC ID:135886

IT & DigitalAward updateClosedSME-friendly

Source:	Contracts Finder
Notice Type:	Award update
Buyer:	Government Digital Service
Main Category:	Services
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	Not specified
Release Date:	3 January 2024
Application Deadline:	4 May 2023
Contract Start Date:	1 August 2023

Procurement timeline

All 2 notices for this procurement, oldest first.

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Contract award notice· 31 Aug 2023
Provision of Outsourced Contact Centre Services
Award update· 3 Jan 2024Viewing
Provision of Outsourced Contact Centre Services

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

Hinduja Global Solutions UK LtdGB-COH-03017799

Award value:	£17,000,000
Award decision date:	1 August 2023
Award status:	Active

Contracting Authority

Organisation

Government Digital Service

Submission Details

Description

The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.