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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Care Quality Commission |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £37,500 |
| Release Date: | 5 January 2024 |
| Application Deadline: | 14 November 2023 |
| Contract Start Date: | 8 January 2024 |
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Awarded to
| Award value: | £37,500 |
| Award decision date: | 22 December 2023 |
| Award status: | Active |
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059
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Application Deadline
14 November 2023
Closed
Estimated Value
£37,500
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Book a free consultation →| Contract End Date: |
| 31 March 2024 |
| Contract Duration: | 3 months |
| Procurement ID (OCID): | ocds-b5fd17-c424acd1-3709-4606-b9a9-c53ea18aea96 |
| Notice Reference: | eb56ac40-29e4-4155-a26c-c5143e479947-711582 |