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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | MOAT HOMES LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive quotation (below threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £128,750 |
| Release Date: | 26 January 2024 |
| Application Deadline: | 24 October 2023 |
| Contract Start Date: | 1 January 2024 |
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Awarded to
| Award value: | £128,750 |
| Award decision date: | 20 December 2024 |
| Award status: | Active |
We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: • Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. • Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service • Increase customer satisfaction and employee engagement metrics
Pipeline status
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Application Deadline
24 October 2023
Closed
Estimated Value
£128,750
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Book a free consultation →| Contract End Date: |
| 31 December 2025 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2 |
| Notice Reference: | db7c755e-583d-4a42-8b59-866669015123-717739 |