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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | University of the Highlands and Islands |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
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| Release Date: | 1 February 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0391a3 |
| Notice Reference: | 003289-2024 |
All 5 notices for this procurement, oldest first.
Provision of Hotel Booking Service
Provision of Hotel Booking Service
Provision of Hotel Boking Services
Provision of Hotel Booking Service
Provision of Hotel Boking Services
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
Awarded to
| Award status: | Active |
The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in
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