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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Bedford Borough Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £408,810 |
| Release Date: | 20 February 2024 |
| Application Deadline: | 29 December 2023 |
| Contract Start Date: | 31 January 2024 |
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Awarded to
| Award value: | £408,817 |
| Award decision date: | 29 December 2023 |
| Award status: | Active |
An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
29 December 2023
Closed
Estimated Value
£408,810
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Book a free consultation →| Contract End Date: |
| 30 January 2029 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6 |
| Notice Reference: | 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903 |