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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Wolverhampton City Council |
| Main Category: | Services |
| Procurement Method: | Other - |
| Tender Status: | Closed |
Awarded to
| Award value: | £2,476,924 |
| Award decision date: | 23 January 2024 |
| Award status: | Active |
Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services. The Omnichannel solution includes Telephone, Email, Text, Chatbot, Webchat and Social media. Within the scope of the project are five separate Contact Centres covering, Wolverhampton City Council's Revenues and Benefits, Customer Services and the Social Care Team (a combination of Children's and Adults), Wolverhampton Homes and West Midlands Pension Fund. The contract has been awarded for an initial period of 3 years with an option to extend for 2 + 1 + 1 years.
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Application Deadline
18 October 2023
Closed
Estimated Value
£2,476,924
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| Release Date: | 24 April 2024 |
| Application Deadline: | 18 October 2023 |
| Contract Start Date: | 28 March 2024 |
| Contract End Date: | 27 March 2027 |
| Contract Duration: | 3.0 years |
| Procurement ID (OCID): | ocds-b5fd17-be1e7d80-c519-4be4-a0a4-8911b20b7bba |
| Notice Reference: | 402cfb59-9f5b-4dfd-bf71-0327d387fe2b-743997 |
View Original Notice
Access the full notice on the official portal