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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | FIRST TRENITALIA WEST COAST RAIL LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £850,000 |
| Estimated Value (inc. VAT): | £1,020,000 |
| Release Date: | 11 April 2025 |
| Application Deadline: | 7 May 2025 |
| Contract Start Date: | — |
| Contract End Date: | — |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-0501bb |
| Notice Reference: | 014699-2025 |
All 3 notices for this procurement, oldest first.
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £607,500 |
| Award decision date: | — |
| Award status: | Pending |
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network and we have split this into two lots to obtain the best solution. Bidders are free to bid for either Lots 1 or 2, or both lots: • Lot 1: Service Quality Management System • Lot 2: o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections
Document pack· 1 file
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
7 May 2025
Closed
Estimated Value
£850,000
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