UK Public Sector Contracts & Tenders

XC Trains Limited (XC) will be conducting a private tender for the purchase of ambient ready meals for the on-board catering offering. Due to limited space available on-board and limited equipment, XC is looking to introduce an ambient meal for First Class with the view to extend for retail in the future. Suppliers are required to abide to all relevant UK food standards. Deliveries need to be made to the following stations: Birmingham New Street, Bristol and Reading. XC will seek pricing for the following: - a smaller ambient meal in the style of a starter/tapas - the meal should not require refrigeration or heating before serving with a shelf life higher than 3 months. - a more substantial option such as a ready meal. This meal may be heated in the on-board microwave. It should require minimal preparation (no decanting of products) and able to be stored at ambient temperature in a self-contained packaging that can be used to serve customers. - a vegan option will be required for both types of meals The packaging is required to be at least 85% recyclable. Please register your interest and inform George Petre by 5PM on 23/04/2023 george.petre@crosscountrytrains.co.uk

XC Trains Limited (CrossCountry) is seeking proposals under a private tender in accordance with CrossCountry's Procurement Policy, from established maintainers of rolling stock for the supply of routine and corrective maintenance, materials supply and stabling services for its class 170 (Turbostar) fleet. CrossCountry's Turbostar fleet currently comprises 80 vehicles formed in 2 and 3-car configurations. The CrossCountry network is the most extensive rail franchise in Britain, calling at more than 100 stations. We serve 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham. CrossCountry will be seeking proposals in accordance with a possible direct award of a national rail contract with the Secretary of State for Transport, with a contract term between 4 and 8 years. Interested parties should register their interest via the email address provided. For the avoidance of doubt, CrossCountry is advertising this opportunity under a voluntary basis and not as mandatory requirement under the Utilities Contracts Regulations 2016

XC Trains Limited (XC) will be conducting a tender for the provision of digital retail and marketing services for passengers who travel on the rail network and in particular passengers who use XC's CrossCountry services. XC defines digital retail and marketing services as: • A digital retail platform capable of selling train tickets for any rail journey in Great Britain, across our digital channels (Desktop, Mobile, Android, iOS), providing real-time journey information and access to digital tickets. • A digital marketing website which will provide information to customers, XC marketing opportunities, customer support and account management. Please submit your note of interest in email to: DRMStender.admin@crosscountrytrains.co.uk

XC Trains Limited (CX) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of XC's CrossCountry services. XC defines Customer Relationship Management (CRM) as follows: • A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support. • A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them. • Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer view (SCV) of all interactions any customer has with XC.

XC Trains Limited (XC) are looking for a partner with experience of providing similar services in the UK rail industry to provide ticketless travel surveys to establish the ticketless travel rate across the CrossCountry network.

XC Trains Limited (XC) will be conducting a competitive tender under the Utilities Contracts Regulations 2016 for the provision of Food Distribution Services. XC defines food distribution services as the supply and delivery of food and beverages to nominated UK service centre locations (and any other UK locations as and when required), in preparation for the distribution of these products to customers on our train services via CrossCountry's on-board retail and first-class catering offering.

XC Trains Limited (XC) will be conducting a competitive tender under the Utilities Contracts Regulations 2016 for the provision of temporary staff to support XC service delivery including cleaning activities and the preparation and delivery of catering products to trains. XC defines the provision of agency staff to support XC service delivery to include working on and around train services in a safety environment.

The requirement is for the manufacture and distribution of a range of Corporate Uniforms (incl. any bespoke fabrics required) in accordance with requirements and standards which will be set out in a provided Specification document. This will include the provision of uniform accessories (incl. name badges and lanyards), but there is no initial requirement for provision of Personal Protection Equipment (PPE), footwear or kit bags. We also require a web-based platform with the ability to send and receive information relating to the supply of Corporate Uniforms as well as associated reporting functionality. If CrossCountry (XC) offer any extension of the contract, the uniform design will be reviewed to reflect market trends and Customer needs.

The requirement is for the procurement of replacement mobile phone handsets, tablets and accessories together with the roll out service associated with the device refresh. XC will also require an ongoing service that will consist of staging devices and the management of repair, replacements and beyond repair services.

The requirement is for the supply of a range of ambient ready meal /snack products in accordance with requirements and standards which will be set out in the tender documentation. This will include the provision of packaging (which must list all mandatory food information), the packaging will be required for serving first-class customers on-board our train services, requirements are to be detailed in the tender documentation. If the contract is extended the product offering will be reviewed to reflect market trends and customer needs.

CrossCountry is seeking a supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to customers through email invitations and a static link hosted on the onboard Wi-Fi welcome page and onboard posters. A dashboard-style reporting tool is required to present live results, along with functionality to drill down into the live data for deeper analysis. CrossCountry is also seeking a supplier to proactively uncover and deliver actionable insights to the client. XC are looking for an agency that can go beyond the Customer Experience Survey (CES). XC would like a supplier who can offer both the resources and expertise necessary to help expand and enhance the customer data and insights XC currently have. This includes not only conducting surveys, but also supporting XC in gathering, analysing, and integrating a broader range of customer information, ultimately providing XC with a more comprehensive understanding of customers. This will allow XC to move from an ad-hoc measurement approach with responsive decision making, to a continuous data-driven approach that identifies key business trends, enabling proactive decision-making.

XC Trains Limited (XC) will be conducting a tender for the provision of a Facilities Management (FM) services. XC requires comprehensive FM service, covering 24 sites nationwide, from Plymouth in the South West to Edinburgh. A partnership approach is required to ensure a seamless operation, safety, and efficiency of these locations through a combination of hard and soft FM services, dedicated personnel, and tailored solutions to meet our evolving needs.

XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the Contract, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. THE PROJECT This Procurement is undertaken by XC on behalf of itself, and a successor operator of the XC. The key elements and strategic objectives of the Project are: - Train Service Regime (TSR) inspections by inspectors; - Customer Service Regime (CSR) inspections by mystery shoppers; - Accessible Customer Service Regime (ACSR) inspections by mystery shoppers with additional accessible needs; - Provision of mobile devices to the supplier inspectors and mystery shoppers for running inspection forms; and - Inspection data quality assurance. Further details of the requirements can be found within the associated documents.

XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including in XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the SQR, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. The key elements and strategic objectives of the Project are: - A cloud-based database for all SQR-related data, including an SQ Register, reference data, inspection data and rectification evidence data and provision of inspection forms to be used by third party inspectors; - An inspection forms system that will be used by third-party inspectors and Mystery Shoppers on their mobile devices to undertake and submit inspection data and provision of inspection-related notifications; - A web-based Back-office System for XC users and inspections supplier quality controllers to view and work with inspection data including the recording of rectification evidence, and creation and maintenance of application programming interfaces (APIs); - System functionality to generate email notifications in response to triggers linked to data being created or modified within the database; - APIs to enable the system to integrate with other systems; and - Reporting both on a regular cycle and as required. - The purpose of the Procurement is to select a supplier to provide a Service Quality Regime System.

XC Trains Limited (XC) will be conducting a competitive tender under the Utilities Contracts Regulations 2016 for the provision of temporary staff to support XC service delivery including cleaning activities and the preparation and delivery of catering products to trains. XC defines the provision of agency staff to support XC service delivery to include working on and around train services in a safety environment.

The requirement is for the supply of a range of ambient ready meal /snack products in accordance with requirements and standards which will be set out in the tender documentation. This will include the provision of packaging (which must list all mandatory food information), the packaging will be required for serving first-class customers on-board our train services, requirements are to be detailed in the tender documentation. If the contract is extended the product offering will be reviewed to reflect market trends and customer needs.

The requirement is for the procurement of replacement mobile phone handsets, tablets and accessories together with the roll out service associated with the device refresh. XC will also require an ongoing service that will consist of staging devices and the management of repair, replacements and beyond repair services.