facilities management contracts

United Utilities Water Limited is procuring a single integrated framework for Tankering, Industrial Cleaning and Water Sludge Cake services across its water, wastewater, network and bioresources operations. The framework will replace existing fragmented legacy arrangements and provide a compliant route to market for planned, reactive and emergency operational services. The services include the collection, movement, transport and discharge of wastewater, sludge, sludge cake, solids and associated materials; industrial cleaning of operational wastewater, network, treatment and bioresources assets; and the collection, haulage, transfer and operational spreading of waterworks sludge cake and liquid sludge. The framework is expected to be split into three lots: Lot 1 Tankering Services, Lot 2 Industrial Cleaning Services, and Lot 3 Water Sludge Cake / Water Sludge Services. Suppliers admitted to the framework will be assessed as meeting United Utilities’ minimum technical, operational, commercial, health and safety, environmental, transport and compliance requirements. Admission to the framework will not guarantee work. Specific operational requirements will be allocated through separate call-off competitions, which will determine the Active Call-off Suppliers for relevant service areas, regions, asset types and capacity requirements. Other approved framework suppliers may be used for back-up, resilience, overflow, emergency or continuity requirements where Active Call-off Suppliers cannot meet demand.

The supplier will engage in a service contract, focused on providing Leakage Detection in line with the Industrial Emissions Directive (IED). EA BAT guidance dictates that the scope for LDAR is sources of leakage of Volatile Organic Carbon (VOC’s) including methane. (Biological waste treatment: appropriate measures for permitted facilities - 11. Emissions control - Guidance - GOV.UK) The following type of assets are included but not limited to the LDAR scope; · Double membrane roofs (air blower vent) · Roof and cover fixings · Pressure relief valves and vents · Feeding and digestate separation units · Gas pipes · Conveyors and presses · Compressor · Combined heat and power plant (methane slippage) · Gas upgrading plant · Reception storage · Digestate storage · Pits and sumps, for example condensate pits Testing Method The Bioresource and Energy Services team require surveys to detect fugitive emissions of Volatile Organic Compounds (VOC’s) and other substances to air including methane. The LDAR survey methodology must fully comply with EA guidance Biological waste treatment: appropriate measures for permitted facilities (2024) Section 11.9 - Leak Detection & Repair and currently utilise the Optical Gas Imaging (OGI) hand held camera method to enable visualisation of gas leaks with quantification of emission rate and emission concentration.

United Utilities is undertaking an early market engagement exercise to inform a forthcoming commercial strategy for the provision of Physical Security Systems for its water business. We are seeking input from capable suppliers to assess market interest, capability, and capacity to deliver solutions aligned with regulatory, operational, and security requirements within critical national infrastructure (CNI). This notice is not a call for competition at this stage, but an opportunity for suppliers to express interest and provide high-level information on their capabilities. 1. Scope of Interest Suppliers are invited to express interest in one or more of the following service areas: Area 1: Physical Security Equipment Supply Provision of physical security technologies including, but not limited to: • CCTV and video surveillance systems • Intruder Detection Systems (IDS) • Access control and entry management systems • Perimeter protection (e.g. fencing sensors, detection technologies) • Associated hardware, software, and supporting infrastructure Suppliers should specify: • Product ranges and manufacturers represented • Evidence of accreditations and certifications (e.g. NSI, SSAIB, Secured by Design, ISO standards) • Compliance with relevant UK security and safety standards Area 2: Design, Installation, and Commissioning End-to-end delivery capabilities including: • Security system design and engineering • Project management • Installation and integration across operational sites • Testing, commissioning, and handover Suppliers should demonstrate: • Experience delivering projects within regulated or critical infrastructure environments (preferably water or utilities) • Accreditation of installation practices (e.g. NSI Gold/Silver, ISO 9001, ISO 45001) • Ability to comply with UK regulatory and security frameworks, including requirements relevant to water sector resilience and asset protection Area 3: Support and Maintenance Services Provision of ongoing operational support services including: • Preventative and reactive maintenance • Monitoring and system management (local or remote) • Lifecycle management and upgrades • Helpdesk and response services Suppliers should outline: • Service models and SLAs available • Geographic coverage across the UK • Accreditation for maintenance and monitoring services • Experience supporting security systems in high-availability environments Participation Suppliers may express interest in: • All three areas (1, 2, and 3), or • Any combination of these areas Key Requirements All prospective suppliers should be able to demonstrate alignment with: • UK security standards and regulatory expectations relevant to the water industry • Requirements applicable to Critical National Infrastructure (CNI) • Cyber and physical security convergence considerations • Compliance with recognised industry accreditations and certifications