UK Public Sector Contracts & Tenders

We want to procure research services to understand the following: • Key future trends impacting on transport in Great Britain • How these trends might manifest themselves in evolving consumer mindsets, needs, behaviours • Implications for types of service and experiences that passengers will expect A full brief and how to apply is included in the attached document.

To establish a regular, potentially continuous, event driven quantitative survey of lorry drivers’ experiences, including satisfaction, with, using roadside facilities on the roads managed by National Highways. This should involve the generation of robust data for as many individual sites as possible in order to benchmark lorry driver experience by location, resulting in additional focus on customer experience at lower performing sites.

Text to be corrected in the original notice: Place of text to be modified: IV.2.2 Instead of: 09 February 2023 Time: 17:00 Read New: 16 February 2023 Time: 17:00 Place of text to be modified: IV.2.7 Instead of: 09 February 2023 Time: 17:10 Read New: 16 February 2023 Time: 17:10 Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.All correspondence regarding this tender is to be conducted via the Delta esourcing platform. To establish a regular, potentially continuous, event driven quantitative survey of lorry drivers' experiences, including satisfaction, with, using roadside facilities on the roads managed by National Highways. This should involve the generation of robust data for as many individual sites as possible in order to benchmark lorry driver experience by location, resulting in additional focus on customer experience at lower performing sites.

To establish a regular, potentially continuous, event driven quantitative survey of lorry drivers' experiences, including satisfaction, with, using roadside facilities on the roads managed by National Highways. This should involve the generation of robust data for as many individual sites as possible in order to benchmark lorry driver experience by location, resulting in additional focus on customer experience at lower performing sites.

We want to procure services to understand how well the rail industry is meeting the needs of passengers when trains become stranded. A full brief and details of how to apply is included in the attached document.

Qualitative research services with 'Riders, Walkers and Wheelers' making journeys on, alongside, or over the Strategic Road Network

Qualitative research services with 'Riders, Walkers and Wheelers' making journeys on, alongside, or over the Strategic Road Network

To provide the market research agency services for all Motorway Services User Survey visitor research carried out between 2024 and 2026

Provision of market research services in the delivery of the Strategic Roads User Survey 2025-2027

Provision of market research services in the delivery of the Strategic Roads User Survey 2025-2027

Procurement of 30-40 laptops Lenovo X1 2in1 Ultra 7 processor 32Gb of Memory 1TB Hard disk Windows 11 pro

Procurement of 30-40 laptops Lenovo X1 2in1 Ultra 7 processor 32Gb of Memory 1TB Hard disk Windows 11 pro

Procurement of consultant to undertake external review of Transport Focus's Board effectiveness during May / June 2025

Survey of lorry drivers’ experiences, including satisfaction, with using roadside facilities on the roads managed by National Highways.

Survey of lorry drivers' experiences, including satisfaction, with using roadside facilities on the roads managed by National Highways.

Transport Focus intends to establish a new internal function to gather, manage, and use transport data, including but not limited to large open data feeds such as the Bus Open Data Service (BODS) and from Network Rail, as well as links to other organisations data feeds. This function will support internal analysis, reporting, and insight generation, for example the development of reporting dashboards. The organisation requires external consultancy to provide on the staffing and technical capabilities needed to set up and operate this service. The consultancy will not be required to design policy, carry out user research, or implement systems.

Background: With the introduction of the Rail Reform Bill into Parliament and the likely creation of a new Passenger Watchdog, it is an important time for the rail industry and wider public transport sectors to look forward and consider how these reforms can best benefit the travelling public. Transport Focus is proposing to run 2 webinars in the first half of 2026 that will explore key ideas and challenge stakeholders to deliver reform that is truly customer centric. We are seeking support to develop these webinars' programmes (speakers, key themes) and deliver short supporting documents on their outcomes and recommendations. The subject of the webinars will be broadly 'creating a customer centric railway' and 'what does good integrated local transport look like' (note these are working titles and subject to change). Specification/ deliverables • The provider will work with Transport Focus to design the programme, developing overall concepts, themes and learning objectives for each webinar, aligned with Transport Focus priorities and audience needs. • The provider will support development of presentation materials, with guidance on key messages and clarity. • The provider will likely speak at the event and support Transport Focus in identifying and briefing other speakers. • The provider will draft a short 'think piece' item for publication afterwards, summarising the key themes from each webinar. Webinar objectives • Stimulate thought provoking conversations on significant topics affecting transport users now and in the future. • Influence policymakers, operators and other stakeholders by highlighting evidence and ideas that can shape forthcoming policy and operational decisions. • Introduce new concepts, models and frameworks that help stakeholders re-imagine how rail and wider transport could be improved for the benefit of users. • Build the profile of Transport Focus as a thought leader. Out of scope • The webinars will be hosted and publicised by Transport Focus.

Specification / deliverables The appointed supplier will work with Transport Focus and SISJ partners to design and deliver qualitative research addressing how BSL users want to receive passenger information across rail environments. If quantitative work is also considered to be feasible, then we would consider also including this. The areas to be covered are: Access and preferences • How BSL users prefer to access information across station, onboard and digital channels. • What constitutes an acceptable and desirable minimum viable product (MVP) for BSL provision. Content and language considerations • Expectations around regional BSL dialects and whether a single "universal" version is acceptable. • Preferences regarding interpreter choice, including lived experience of deafness. • Views on consistency versus localisation of BSL content. Physical and digital delivery • Expectations for placement, prominence and visibility of BSL information within station environments. • Integration with existing screens, boards or digital platforms. Technology and innovation • Perceptions of AI-generated BSL (including avatar-based and hybrid approaches). • Acceptability of AI in different contexts, such as planned information versus disruption. • Expectations around subtitling alongside BSL. User diversity • Based on demographics (age, gender, employment and income, presence of additional disabilities, region and nation, ethnic background), BSL fluency, hearing status, travel confidence, travel frequency and technology comfort. Methodological expectations A qualitative approach is essential. Proposals should demonstrate experience working with the d/Deaf community and may well include, some or all of: • Short desk research to inform fieldwork design. • Engagement with relevant stakeholders or expert organisations (such as BDA, RNID...). • Depth interviews, accompanied journeys, focus groups or online platforms where appropriate. • We would be open to other methods being included including quantitative surveys. Please note that it is essential that all recruitment and fieldwork is conducted using: • BSL-fluent moderation and appropriate interpreting support. • Inclusive and accessible research environments and materials. Deliverables As a minimum, we will require a debrief presentation and a report to our publication standards (probably PowerPoint). Other outputs may be

Background Transport Focus is the independent passenger watchdog representing the interests of transport users. As part of our evolution, we are developing a new passenger watchdog that will continue to champion the needs of passengers across the transport network. To support this transition, we require a branding agency to help us explore and define what the new passenger watchdog should look and feel like. This work will inform recommendations to government, who will make the final decision on the future passenger watchdog's identity. The successful agency will work closely with Transport Focus to develop a suite of brand identity options that reflect our core values and resonate with our key audiences, whilst ensuring value for money in the use of public funds. Objectives The procurement aims to: • Develop a range of brand identity options (including names, logos, and visual identity) for the new passenger watchdog that can be presented to Transport Focus and government for decision-making • Define the organisation's proposition and help bring the new watchdog to life, both internally and externally • Shape our internal culture and external communications approach in line with our core values: Trust, Respect, Independence and Positivity • Understand audience expectations and preferences for tone of voice, and how a passenger watchdog should present itself and communicate • Identify the most appropriate communication channels for reaching our key audiences • Deliver actionable recommendations that represent excellent value for money Scope of Work The successful agency will be required to: Research and Discovery Conduct research to understand what our three key audience groups would want to see in a future passenger watchdog and how they would expect it to communicate: • Passengers/consumers • Transport industry leaders/operators • National and regional politicians and decision makers with responsibility for transport Internal Proposition • Develop recommendations for the organisation's internal culture and identity • Create materials that help shape who we are as an organisation • Ensure alignment with our core values: Trust, Respect, Independence and Positivity External Proposition • Develop options for the organisation's name and brand proposition • Create a suite of logo concepts and visual identity options • Define the tone of voice and communication style for external audiences • Recommend appropriate communication channels for each audience group Brand Identity Options • Present multiple creative directions (minimum of 3 distinct routes) covering: • Proposed names for the new watchdog • Logo designs and visual identity systems • Look and feel guidelines • Application examples showing the brand in use Out of Scope The following elements are not included in this procurement: • Final production of brand assets (only concepts and recommendations required) • Development of full brand guidelines documentation • Website design or development • Implementation or rollout of the chosen brand identity • Ongoing brand management or retainer services • Market research requiring large-scale quantitative studies Deliverables The successful supplier must provide: 1. Research Findings Report - summarising audience insights and expectations for the new watchdog 2. Brand Strategy Document - outlining the strategic rationale for the proposed approaches 3. Creative Concepts - minimum of 3 distinct brand identity routes, each including: • Proposed organisation name(s) • Logo designs • Visual identity system (colour palettes, typography, graphic elements) • Look and feel examples 4. Brand Proposition Document - defining the internal and external proposition 5. Tone of Voice Guidelines - explaining how the organisation should communicate with each audience 6. Channel Recommendations - identifying the most appropriate communication channels for each audience group 7. Final Presentation - presenting all recommendations to Transport Focus and supporting the presentation to government stakeholders All deliverables must be provided in editable digital formats (e.g., PowerPoint, PDF, and source files where applicable).