The Council is seeking to procure a specialist partner to:
1. Diagnose strengths, weaknesses and risks across all layers of our service charge system and delivery model, using risk-based sampling to identify areas of concern such as high spend, high complaints or complex leases. An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges.
2. Provide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement. This should be categorised as quick wins and medium to long-term changes.
3. Produce clear, tribunal ready evidence trails for costs, apportionment and compliance; and clear resident facing materials to improve transparency.
4. Deliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared.
5. Support Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.
Market Engagement - Domiciliary Care and Wellbeing Service
Thurrock Council is seeking to engage with the market regarding a potential contract for domiciliary care and wellbeing services in Locality 2 (Aveley, South Ockendon and Purfleet).
We are seeking partners who can help us to meet the needs of people who are eligible for support under the Care Act 2014. This support is to enable them to live independently within their own home and may include traditional models of care such as Domiciliary Care. However, we are also keen to explore how the delivery model may change throughout the contract including in response to testing different ideas that either yourself as a Partner and/or those that use your service have.
As such, the Council is hosting a virtual market engagement event on 28th April 2026 to discuss this opportunity further.
The Authority’s requirement under this Contract is for the provision of Various Testing Services to support the border checks on consumer products that the Thurrock Council Trading Standards Ports Team undertake. The team has a statutory duty to provide interventions at the UK Border and in the UK marketplace to ensure only safe and compliant consumer goods are imported and placed on the market in the UK.