Contract for the provision of Trace and Process Serve services. "Tracing agents" to assist with making contact with directors and bankrupts, and in certain cases "process serve" identified subjects both nationally across the UK, and Internationally.
G-Cloud 12 Call-Off contract for Application Development, Maintenance and Support Services (ADMS) to support and maintain LoB applications and deliver Operational Change activity, deliver Strategic Project activity and to provide services to support our Transition and Exit from the Hybrid tactical model to a strategic model.
Run and Maintain - To transition to a model, with an ADMS function that runs and maintains
supported services and allows us to balance the demands of operational change against the need to move at pace with work that supports our Agency strategy. Application Services will deliver Run and Maintain - Incidents, Requests and Changes required to keep existing services working at their current standard.
Operational change - Application Services will deliver Business as Usual Operational Changes - Changes requested by directorates to improve their day-to-day operations, on applications that it manages and maintains. Project sized Operational Change will be delivered by Service Providers, governed by Service Governance and Digital Delivery.
Continued provision of 'run and maintain' aspects of Application Services:
• Delivery of Strategic Application Services Projects
• Support in migration to new Target Operating Model, developing internal Agency capability in Application
• Services Development, Maintenance and Support
• Transition and Exit Management activities
The following resources are required to support the Alpha phase and will work as part of an
Agile team:
Solution/Technical Architect
Developer
Business Analyst - lead
Service/Interactions Designer
Performance Analyst
The Authority retains the right to bring in additional resources to support the project throughout the duration of the Contract.
All resources detailed within this Order Form and any future roles will fall within scope of
IR35.
The Authority may require all resources to support other Projects as required despite the
initial focus being on the Customer Digital Services Alpha Phase
Provision of secure audio transcription services for witness statements and interviews under caution with regard to the Police and Criminal Evidence Act 1984, which includes but is not limited to the following:
Full verbatim transcriptions for presentation as evidence in court
Summary transcription: in accordance with Insolvency Service in-house style to provide a precis transcript which maintains the integrity of the interview for presentation as evidence in court
Turnaround times must be within 5 to 10 working days
Minimum threshold of 98% accuracy
Transcribers must meet minimum security vetting requirements (Basic DBS check)
To be performed remotely at the Supplier's premises for submission to the Authorised Representatives. This extends to Employees working from home using Supplier Equipment via VPN (Virtual Private Network) to a secure server.
Provision of expert witness testimony in relation to a Serious Fraud Office investigation and proceedings. The supplier had previously been appointed by the Insolvency Service as a digital forensic accountant and has expert and intimate knowledge of the case. As such the Insolvency Service must appoint the supplier to review the evidence collected, testimony provided and then appear at trial to provide expert witness evidence.
The Insolvency Service has been tasked by HM Treasury to implement and administer the Statutory Debt Repayment Plan (SDRP) which will enable someone in problem debt to enter a statutory agreement to repay their debts to a manageable timetable.
The Insolvency Service requires a digital delivery partner to develop and configure the SDRP system and deliver it into a live state whereby applications can be managed and administered.
To maintain an Azure Tenancy on behalf of the customer, will host the data migrated from the former Data-centre. Access to this data will be provided via managed laptops and a remote virtual desktop solution. The Service Provider will also provide service desk facilities via email for tracking requests, e-Discovery services on file shares and Office 365 and maintain the current authorisation processes for the Customer.
A one-off contract for a data collection. The data collection requires collection of information from Companies House (CH) for completed creditors' voluntary liquidations (CVLs) and Administrations since the introduction of CIGA 2020 on 26th June 2020.
To undertake a discovery phase on INSS' use of Power BI to inform INSS on how Power BI is currently used and what issues are experienced in this, as well as the feasibility of providing a managed service encapsulating support and service management of Power BI Suite which meets the requirements of the optimisation proposal, in accordance with this bidders document suite.
Outcome/ De-liverable Description Acceptance Criteria
Validate and refine data model Work with Data Architect, Product Owners and SMEs to validate and define data model for delivery. Re-view and update attributes for each data entity. Data model agreed by Product Owners.
Production of user stories and Product back-log Work with Product Owners and SMEs to agree and plan workshops to capture user stories and requirements
Document user stories in Jira to cre-ate product backlog.
Agreed user stories and product backlog for suppliers to com-mence work, with acceptance cri-teria for testing.
Features and user stories cross referenced to specification docu-ment requirements.
Requirement prioritisation Update user story prioritisation by Product Owners and SMEs to cate-gorise priority of all requirements User stories prioritisation updated
Supporting pro-ject delivery Support project team and suppliers in delivery, clarification of user stories.
Work with testing team to agree and clarify tests to validate requirements, support Product Owners in review of completed work for sign off.
Take part in sprint planning and estimating activity.
Support Test Manager in UAT, and Product Owners to review and sign off completed user stories.
Review and identification of benefits Cross reference user stories to bene-fits map. Identify any additional bene-fits from user stories as they are cre-ated Agreement and sign off by Busi-ness leads. Refinement of quanti-tative and qualitative benefits
To continue to complete essential project requirements and is build on the work already completed to document the Insolvency Service's financial processing and case management requirements for its PIN exercise.
To refine these requirements further to carry out formal procurement of our case management solution.