UK Public Sector Contracts & Tenders

The Guinness Partnership is seeking Tenders from suitably skilled and experienced suppliers for their Asset and Property Management Consultancy services under this four-year, two-lot framework. This frameworks seeks to offer the benefits of best practice in contract delivery and collaborative working practices for the Guinness Partnership and other framework users. The framework is to operate across the UK and will be open to all UK public sector bodies to access via a Joining Agreement between the Guinness Partnership, the service provider and Pretium Frameworks Ltd, who the Guinness Partnership has appointed to administer the framework on its behalf. Full details of the scope and requirements of the framework and the procurement process, including how to Tender are included within the procurement and Tender documents.

Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Quality & Monitoring tools • Customer Identification and Verification features • Call Delivery, IVR, management, conferencing routing and recording • Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features • PCI process and compliance • MI Reporting • Digital signage - wallboards • Workforce Management capabilities • Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI • Cloud Hosting • UK hosted cloud data centres are preferred

As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software. This procurement seeks to engage with providers with exemplary experience within the Contact Management Center arena that includes assisting organisations through Contact Centre as a Service solution (CCaaS) within the Social Housing sector, or equivalent organisation (of a comparable size, scale, and complexity in terms of geographical footprint, services, regulation and customer demographics).

Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Quality & Monitoring tools • Customer Identification and Verification features • Call Delivery, IVR, management, conferencing routing and recording • Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features • PCI process and compliance • MI Reporting • Digital signage - wallboards • Workforce Management capabilities • Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI • Cloud Hosting • UK hosted cloud data centres are preferred The SQ documents are available on https://procontract.due-north.com and the project reference is DN612881

The Guinness Partnerships (TGP) is running this procurement process to put in a Framework Agreement with a panel of Microsoft Dynamics Partners. The proposed Framework length is for a maximum of 48 months. The proposed number of Lots is 2 with a maximum of 5 suppliers on each Lots. TGP are looking to conduct a Market Testing for Microsoft Dynamics CRM Partner. We are seeking a Partner with core Microsoft skills and competencies, primarily D365, but also to cover other Microsoft applications and infrastructure including SharePoint, OneDrive, Teams, DevOps, and the Azure platform. The Strategic Microsoft Partner will be required to bring experience within the sector, with the expectation that they are certified via the new Microsoft Solutions Partner designations (or can evidence the legacy capabilities that translate towards these), which provides Guinness with assurance that the Partner brings the appropriate level of performance, skilling, and customer success to the relationship. At this stage, we are looking to hear from potential suppliers to provide us with an outline of their capabilities/experience with reference to our requirements by filling in the “Pre-Market Engagement Questionnaire”. Suppliers are required to submit the Questionnaire by 8th July 2022 no later than 17:00pm via our e-sourcing portal Procontract.

The Guinness Partnership (TGP) is running this procurement to put a Framework Agreement with a panel of IT skills and knowledge specialists as may be required to support the business. TGP are looking for Partners with core Microsoft skills and competencies, primarily D365, but also to cover other Microsoft applications and infrastructure including SharePoint, OneDrive, Teams, DevOps, and the Azure platform. The Strategic Microsoft Partners will be required to bring experience within the sector, with the expectation that they are certified via the new Microsoft Solutions Partner designations (or can evidence the legacy capabilities that translate towards these), which provides Guinness with assurance that the Partner brings the appropriate level of performance, skilling, and customer success to the relationship. The proposed Framework will consist of 2 Lots, these Lots are: Lot 1 - Dynamics 365 The scope of this lot will include: To deliver solutions with Dynamics 365 and Power Platform; ongoing management services for Dynamics 365, Business Central, Power BI, Power Apps, Power Automate, Power Virtual Agents, Lot 2 - Azure Capabilities The scope of this Lot will include: Data & AI, demonstrate capability helping Housing Sector customers manage data across multiple systems and potentially to build out analytics and AI solutions. Digital & App Innovation, demonstrate helping Housing Sector customers build, run, and manage applications across multiple clouds, on premises or in a hybrid framework, you can evidence support within the Housing Sector migrating and deploying DevOps while using Azure, managing app services in Azure. Infrastructure, demonstrate helping Housing Sector customers with migration of key infrastructure workloads to Microsoft Azure The opportunity will be conducted using the Restricted Procedure and advertised as two (2) separate Lots, however potential suppliers will be able to bid for all Lots. Each Lot will have 3 suppliers on it. The framework will be accessible to all housing associations across England (details of applicable Contracting Authorities are included in the Contract Notice published on the Find a Tender portal). The maximum duration of the Framework Agreement shall be for 48 months (4 years). The total value of this Framework shall be £16,000,000, Guinness's estimated spend under this Framework shall be £4,000,000, with £12,000,000 available to all other housing associations across England to spend. Interested parties can access the Selection Questionnaire documents via Guinness' tender portal - https://procontract.due-north.com/ (free and unfettered access)

The Guinness Partnership (TGP) is running this procurement to put a Framework Agreement with a panel of IT skills and knowledge specialists as may be required to support the business. TGP are looking for Partners with core Microsoft skills and competencies, primarily D365, but also to cover other Microsoft applications and infrastructure including SharePoint, OneDrive, Teams, DevOps, and the Azure platform. The Strategic Microsoft Partners will be required to bring experience within the sector, with the expectation that they are certified via the new Microsoft Solutions Partner designations (or can evidence the legacy capabilities that translate towards these), which provides Guinness with assurance that the Partner brings the appropriate level of performance, skilling, and customer success to the relationship. The proposed Framework will consist of 2 Lots, these Lots are: Lot 1 – Dynamics 365 The scope of this lot will include: • To deliver solutions with Dynamics 365 and Power Platform; ongoing management services for Dynamics 365, Business Central, Power BI, Power Apps, Power Automate, Power Virtual Agents, Lot 2 - Azure Capabilities The scope of this Lot will include: • Data & AI - to demonstrate capability helping Housing Sector customers manage data across multiple systems and potentially to build out analytics and AI solutions. • Digital & App Innovation - to demonstrate helping Housing Sector customers build, run, and manage applications across multiple clouds, on premises or in a hybrid framework, you can evidence support within the Housing Sector migrating and deploying DevOps while using Azure, managing app services in Azure. • Infrastructure - to demonstrate helping Housing Sector customers with migration of key infrastructure workloads to Microsoft Azure The opportunity will be conducted using the Restricted Procedure and advertised as two (2) separate Lots, however potential suppliers will be able to bid for all Lots. The framework will be accessible to all housing associations across England. Each Lot will have 3 suppliers on it. The maximum duration of the Framework Agreement shall be for 48 months (4 years). The total value of this Framework shall be £16,000,000, Guinness's estimated spend under this Framework shall be £4,000,000, with £12,000,000 available to all other housing associations across England.

The Guinness Partnership require insurance related services for the following areas: Lot 1 - Main Programme. Insurance and related services for Property, legal liability and other general (non-life) insurable risks Lot 2 - Insurance and related services for Motor vehicle risks (possibly including Motor Legal Expenses and Occasional Business Use) Lot 3 - Insurance and related services associated with Cyber risks Lot 4 - Insurance and related services associated with Terrorism Risks Potential suppliers must make costed proposals for insurance arrangements which meet our insurance, risk management and servicing needs in the most appropriate and cost-effective way. Minimum Requirements Bidders must be able to meet the following minimum requirements: • the financial ability to deliver the programme, including insurers with a minimum rating of “B++” from Standard & Poor, or an equivalent rating by an independent and reputable credit rating agency and approved by the bidder’s market security committee. • the ability to provide the Contracting Authority with a choice of suitable insurers and/or suitable cover options • a skilled and competent service team, which includes client relationship management, insurance claims management, insurance broking / underwriting and insurable risk managers • the delivery of quality service to the Contracting Authority and our clients, including that provided to us by any third-party contractor employed by you or by the Insurer(s) you propose Full Service Specification for all Lots can be found in Section 4 Specification of the 'Draft ITT Main Body' Document available with this Contract Notice Estimated annual value for all LOTs is £8.675m per annum.

For the Provision of General Insurance & Related Services to The Guinness Partnership and subsidiary organisations The term of the Contract will commence with cover inception on 1 June 2023, the duration of the contract is expected to be for a period of three years (or periods of insurance) from 1 June 2023. A further extension of this contract by one year (or periods of insurance), followed by another extension of 1 year (or period of insurance) may be considered by the contracting Authority strictly subject to satisfactory performance and annual review. Full details of service descriptions for each of the following LOTs can be found within Section 4 - Specification of the draft 'ITT Main Body - The Guinness Partnership' Document. LOT 1 - Insurance and related services for Property, legal liability and other general (non-life) insurable risks LOT 2 - Insurance and related services for Motor vehicle risks (possibly including Motor Legal Expenses and Occasional Business Use) LOT 3 - Insurance and related services associated with Cyber risks LOT 4 - Insurance and related services associated with Terrorism Risks Additional information: The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Lots 1 - 4. Lots 1- 4 will be individually evaluated, and multiple awards may result. Where the Tenderer is an Insurance Broker, it may choose to place the insurance(s) required within each Lot with different insurers at its discretion, but full details of the risk carrier(s) will be required. The Guinness Partnership has a preference to invite a minimum of 5 Organisations for each of the relevant lots to the ITT. However, in circumstances where the final evaluation scores are sufficiently close to one another, The Guinness Partnership may, at its discretion, invite further Organisations to tender where: a) If any Organisation's total score out of 100 for the SQ is within 3 points or less of the lowest-ranked Organisation to be invited to tender (i.e.the 5th-ranked), The Guinness Partnership may invite those Organisation(s) to tender as additional Organisations; and/or b) If any further Organisation's score is within 1 point of the lowest-ranked additional Organisation invited (as per point a), Guinness may also invite those Organisation(s) to tender as further additional Organisations; but c) Neither of points a nor b shall apply to any Organisation who's overall final SQ score is less than exactly 55 out of the 100 available total marks. To view SQ and Draft ITT documents Expressions of Interest must be submitted via the ProContract E-Procurement Platform. Responses to the SQ must also be submitted by the ProContract E-Procurement platform.

The Guinness Partnership Ltd. (Guinness) is conducting a procurement process to appoint a framework of contractors to deliver building safety improvements to our properties, specifically those relating to external wall systems (EWS) - inc. cladding, facades, balconies, etc. and related elements (such as 'opening-up' / exploratory works) of our properties. Guinness has a large portfolio of properties, c.65,000 properties nationally, including 40 HRRB's and over 380 Medium rise and complex buildings. We have an ongoing programme of improvement and remediation works which will run over the course of the framework. We also intend to make the framework accessible to other HA's and RP's who may have similar requirements. The framework will run for 4 years, and contracts may be awarded for work at any time during this period (call-off contracts awarded under the framework may run past the end of its term). The framework will be separated into 2 lots, one North and one South (which includes both the South-East & South-West), and we intend to appoint three contractors to each lot. It is possible for contractors to win a place on both lots. Guinness' properties are located across, but exclusively in, England. There are no requirements in Scotland, Wales or Northern Ireland. All contractors seeking to join the framework will be required to operate as principal contractor. A fully defined programme of requirements for individual schemes is not available for publication at this stage. Contractors will be required to provide a generalised schedule of rates which will form the basis of award and pricing for direct award contracts, and ceiling prices for mini-competitions. Please note:- Full, free and unfettered access is available to the procurement documents via Guinness' procurement portal, which can be accessed at https://procontract.due-north.com/ (you will need to register for the website free of charge and search for the portal advert). A prior information notice was published on 17/03/2021 under FTS reference 2021/S 000-005444 (https://www.find-tender.service.gov.uk/Notice/005444-2021) Additional information: This framework is being procured by the Guinness Partnership Ltd., a registered Charitable Community Benefit Society registered number 031693R, whose registered office is at 30 Brock Street, Regent's Place, London, NW1 3FG ("Guinness"). This framework is being procured by Guinness for and on behalf of the following entities ("Other Users") who will all be entitled to conclude contracts based on this framework agreement: • Any and all subsidiaries and entities within Guinness' group of societies and companies ("the Guinness Group"), including but not limited to: o The Guinness Partnership Ltd. (Company No: IP031693R) o City Response Ltd., Trading As Guinness Property (Company No: 04471280) o Guinness Care and Support Ltd. (Company No: IP30337R) o Guinness Developments Limited (Company No: 04175094) o The Guinness Housing Association Limited (Company No: IP17017R) o Guinness Homes Limited (Company No: 05710006) o Guinness Platform Limited (Company No: 06411652) o Hallco 1397 Limited, Registration (Company No: 05998281); and o Any existing and future entities which are contracting authorities within the Group; • Social housing providers in the UK (both those that are in existence now and those that may be in existence in the future) - 'Social Housing Provider' for this purpose means any provider of social housing and includes, without limitation, registered providers which are listed on the regulator of social housing website and ALMOs and local authorities with retained social housing; and • Any Public Authority (as defined in the Freedom of Information Act 2000 for Public Authorities in England, or any Local Authority (as defined in the Local Government Act 1972 for Public Authorities in England); and • Any Public Authority which is included in the UK public sector classification guide at https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide; and • Any wholly owned subsidiaries of any of the above organisations which are contracting authorities. Other Users (save for those within The Guinness Group) must enter into a Joining Agreement with Guinness before they conclude contracts under the framework agreement. Potential tenderers should note that Guinness does not guarantee any specific volume of work under this framework arrangement either from itself or Other Users. Guinness reserves the right to abandon this procurement at any time. Guinness shall not, under any circumstances, be responsible for bidders tendering costs or any other costs or losses arising from such abandonment. For further information regarding this tender please review the competition documents attached to the competition, or contact Guinness' Procurement Team via their tender portal. Free and unfettered access is available at https://procontract.due-north.com/.

The Guinness Partnership Ltd. (Guinness) is conducting a procurement process to appoint a framework of contractors to deliver building safety improvements to our properties, specifically those relating to external wall systems (EWS) - inc. cladding, facades, balconies, etc. and related elements (such as 'opening-up' / exploratory works) of our properties.

The Guinness Partnership Ltd. (Guinness) is conducting a procurement process to appoint a framework of contractors to deliver building safety improvements to our properties, specifically those relating to external wall systems (EWS) - inc. cladding, facades, balconies, etc. and related elements (such as 'opening-up' / exploratory works) of our properties. Guinness has a large portfolio of properties, c.65,000 properties nationally, including 40 HRRB's and over 380 Medium rise and complex buildings. We have an ongoing programme of improvement and remediation works which will run over the course of the framework. We also intend to make the framework accessible to other HA's and RP's who may have similar requirements. The framework will run for 4 years, and contracts may be awarded for work at any time during this period (call-off contracts awarded under the framework may run past the end of its term). The framework will be separated into 2 lots, one North and one South (which includes both the South-East & South-West), and we intend to appoint three contractors to each lot. It is possible for contractors to win a place on both lots. Guinness' properties are located across, but exclusively in, England. There are no requirements in Scotland, Wales or Northern Ireland. All contractors seeking to join the framework will be required to operate as principal contractor. A fully defined programme of requirements for individual schemes is not available for publication at this stage. Contractors will be required to provide a generalised schedule of rates which will form the basis of award and pricing for direct award contracts, and ceiling prices for mini-competitions. Please note:- Full, free and unfettered access is available to the procurement documents via Guinness' procurement portal, which can be accessed at https://procontract.due-north.com/ (you will need to register for the website free of charge and search for the portal advert). A prior information notice was published on 17/03/2021 under FTS reference 2021/S 000-005444 (https://www.find-tender.service.gov.uk/Notice/005444-2021) Additional information: This framework is being procured by the Guinness Partnership Ltd., a registered Charitable Community Benefit Society registered number 031693R, whose registered office is at 30 Brock Street, Regent's Place, London, NW1 3FG ("Guinness"). This framework is being procured by Guinness for and on behalf of the following entities ("Other Users") who will all be entitled to conclude contracts based on this framework agreement: • Any and all subsidiaries and entities within Guinness' group of societies and companies ("the Guinness Group"), including but not limited to: o The Guinness Partnership Ltd. (Company No: IP031693R) o City Response Ltd., Trading As Guinness Property (Company No: 04471280) o Guinness Care and Support Ltd. (Company No: IP30337R) o Guinness Developments Limited (Company No: 04175094) o The Guinness Housing Association Limited (Company No: IP17017R) o Guinness Homes Limited (Company No: 05710006) o Guinness Platform Limited (Company No: 06411652) o Hallco 1397 Limited, Registration (Company No: 05998281); and o Any existing and future entities which are contracting authorities within the Group; • Social housing providers in the UK (both those that are in existence now and those that may be in existence in the future) - 'Social Housing Provider' for this purpose means any provider of social housing and includes, without limitation, registered providers which are listed on the regulator of social housing website and ALMOs and local authorities with retained social housing; and • Any Public Authority (as defined in the Freedom of Information Act 2000 for Public Authorities in England, or any Local Authority (as defined in the Local Government Act 1972 for Public Authorities in England); and • Any Public Authority which is included in the UK public sector classification guide at https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide; and • Any wholly owned subsidiaries of any of the above organisations which are contracting authorities. Other Users (save for those within The Guinness Group) must enter into a Joining Agreement with Guinness before they conclude contracts under the framework agreement. Potential tenderers should note that Guinness does not guarantee any specific volume of work under this framework arrangement either from itself or Other Users. Guinness reserves the right to abandon this procurement at any time. Guinness shall not, under any circumstances, be responsible for bidders tendering costs or any other costs or losses arising from such abandonment. For further information regarding this tender please review the competition documents attached to the competition, or contact Guinness' Procurement Team via their tender portal. Free and unfettered access is available at https://procontract.due-north.com/.

Guinness are committed to providing as many high-quality homes as possible and to playing a significant part in tackling the country’s housing crisis. By March 2030 we aim to complete over 8,000 new homes; 7,000 of which will be affordable. As a Strategic Partner of both Homes England and the Greater London Authority, we have grant funding that will enable many of these homes to be affordable homes. We also build homes for sale, both outright and as Shared Ownership. We are growing our land development pipeline to make it happen and have funding immediately available. Our strong financial position and track record means we confidently expect to invest over £2bn in the coming years. To support our vision, we require a framework of agencies to provide a range of marketing and sales services to support the promotion and sale of these properties over a four year period. The requirements are split into the following lots: Lot 1: Design & Creative Agency Lot 2: PR Agency Lot 3: Media Buying & Management Lot 4: Show Homes & Marketing Suites - Residential Lot 5: Marketing Suite – Non-Residential Lot 6: Model Makers Lot 7: 3D & CGI Lot 8: Signage and Hoarding Lot 9a: Estate Agency Lot 9b: Valuations Lot 10a: Landscaping - North Lot 10b: Landscaping - London & South East Lot 10c: Landscaping - South West Lot 11a: Cleaning & Inspection Services - North Lot 11b: Cleaning & Inspection Services - London & South East Lot 11c: Cleaning & Inspection Services - South West

Guinness are committed to providing as many high-quality homes as possible and to playing a significant part in tackling the country's housing crisis. By March 2030 we aim to complete over 8,000 new homes; 7,000 of which will be affordable. As a Strategic Partner of both Homes England and the Greater London Authority, we have grant funding that will enable many of these homes to be affordable homes. We also build homes for sale, both outright and as Shared Ownership. We are growing our land development pipeline to make it happen and have funding immediately available. Our strong financial position and track record means we confidently expect to invest over £2bn in the coming years. To support our vision, we require a framework of agencies to provide a range of marketing and sales services to support the promotion and sale of these properties over a four year period. The requirements are split into the following lots: Lot 1: Design & Creative Agency Lot 2: PR Agency Lot 3: Media Buying & Management Lot 4: Show Homes & Marketing Suites - Residential Lot 5: Marketing Suite - Non-Residential Lot 6: Model Makers Lot 7: 3D & CGI Lot 8: Signage and Hoarding Lot 9a: Estate Agency Lot 9b: Valuations Lot 10a: Landscaping - North Lot 10b: Landscaping - London & South East Lot 10c: Landscaping - South West Lot 11a: Cleaning & Inspection Services - North Lot 11b: Cleaning & Inspection Services - London & South East Lot 11c: Cleaning & Inspection Services - South West Additional information: Expressions of Interest and access to the tender documents is through the Proactis Housing Procurement Portal https://procontract.due-north.com/register

The Guinness Partnership (TGP) require a contract for fixed line communications including: • Data Centre Connectivity • Wide Area Networking • Internet Connectivity TGP are conducting a competitive Procedure with Negotiation process for a contract duration of 5 years with the option to extend for a further 2 years. The estimated annual value of the contract is £350,000 +VAT.

The Guinness Partnership (TGP) require a contract for fixed line communications including: • Data Centre Connectivity • Wide Area Networking • Internet Connectivity TGP are conducting a competitive Procedure with Negotiation process for a contract duration of 5 years with the option to extend for a further 2 years. The estimated annual value of the contract is £350,000 +VAT. Background: The Guinness Wide Area Network serves all of our remote sites and provides internet access and connection to our core cloud services including Microsoft Dynamics CRM, Oracle Fusion Finance and HCM and Microsoft O365 services. The Guinness IT Strategy is to increase the use of cloud services so the criticality of connectivity will only increase. The WAN is a "hub and spoke" architecture centred around our 2 datacentres, the primary (DCA) is hosted by a third party in Manchester and secondary (DCB) is at the main Guinness IT office in Oldham. The DCs are each served by 10Gb bearers providing WAN and internet connectivity (on separate VRFs) and an additional 10Gb datacentre interconnect. Remote site connectivity ranges from large sites with 300Mb circuits on 1Gb resilient/diverse ethernet bearers, medium sites with single 200Mb or 100Mb circuits on 1Gb ethernet bearers to small sites ranging from EFM connection to FTTC or ADSL.

The Guinness Partnership (TGP) require a contract for fixed line communications including: • Data Centre Connectivity • Wide Area Networking • Internet Connectivity TGP are conducting a competitive Procedure with Negotiation process for a contract duration of 5 years with the option to extend for a further 2 years. The estimated annual value of the contract is £350,000 +VAT. Background: The Guinness Wide Area Network serves all of our remote sites and provides internet access and connection to our core cloud services including Microsoft Dynamics CRM, Oracle Fusion Finance and HCM and Microsoft O365 services. The Guinness IT Strategy is to increase the use of cloud services so the criticality of connectivity will only increase. The WAN is a "hub and spoke" architecture centred around our 2 datacentres, the primary (DCA) is hosted by a third party in Manchester and secondary (DCB) is at the main Guinness IT office in Oldham. The DCs are each served by 10Gb bearers providing WAN and internet connectivity (on separate VRFs) and an additional 10Gb datacentre interconnect. Remote site connectivity ranges from large sites with 300Mb circuits on 1Gb resilient/diverse ethernet bearers, medium sites with single 200Mb or 100Mb circuits on 1Gb ethernet bearers to small sites ranging from EFM connection to FTTC or ADSL.

The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money. The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone. The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model.

The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money. The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone. The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model. Additional information: Expressions of Interest and access to the tender documents is through the Proactis Housing Procurement Portal https://procontract.due-north.com/register