Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas:
•Repairs and Maintenance (including estate services)
•Neighbourhood Management
•Tenancy Management
•Income Management
•Antisocial Behaviour
•Complaints
•Home Ownership
The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours.
Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./NXM72JE5R8
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/NXM72JE5R8
Stonewater is looking to appoint a supplier to fulfil our need for a public relations agency to support Stonewater and Mount Green in enhancing its public profile, building positive media relationships, and strengthening their reputation as trusted, customer-focused housing associations. The selected agency will provide ongoing strategic guidance, tactical PR delivery, and creative support to raise awareness of our work and impact. We will operate the contract as a retainer fee structure.
In addition to the core retainer, we may commission additional project-based work such as photography, award writing, video creation, and campaign materials
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=995616252
Stonewater is looking to appoint a supplier to fulfil our requirements for a public affairs agency to support Stonewater and Mount Green in enhancing its public profile, engaging key political (and other) stakeholders, and driving advocacy on critical housing and community issues. The selected agency will provide ongoing strategic guidance, tactical execution, and support across various channels to ensure alignment with our mission and objectives. We will operate the contract as a retainer fee structure.
Additionally, we may require support on a project basis for specialised activities such as photography, creative design work, video creation, and targeted campaigns beyond the retainer.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=995601623